AgenBase vs Tidio: AI chatbot or live chat suite?
Last updated
The short answer
- Tidio is a live chat and helpdesk suite. Its AI agent, Lyro, is a separate add-on, from $32.50 a month billed yearly for 50 AI conversations.
- AgenBase is an AI chatbot first: Pro includes 1,500 AI messages and 3 chatbots for $29 a month.
- Tidio is stronger when people on your team answer chats themselves: shared inbox, ticketing, Messenger, Instagram, WhatsApp and email in one place, with 10 seats.
- If you want AI to answer most questions from your content, AgenBase costs far less per answer. If you need a live chat team inbox, Tidio fits better.
Plans side by side
Monthly prices in US dollars. Tidio's figures are from its public pricing page on October 10, 2026.
AgenBase
| Plan | Price a month | Messages a month | Chatbots | Team members | Knowledge size | Per 1,000 messages |
|---|---|---|---|---|---|---|
| Free | $0 | 50 | 1 | No limit | 0.5M characters | $0 |
| Pro | $29 | 1,500 | 3 | No limit | 10M characters | $19.33 |
| Business | $99 | 6,000 | 10 | No limit | 40M characters | $16.50 |
Tidio
| Plan | Price a month | Messages a month | Chatbots | Team members | Knowledge size | Per 1,000 messages |
|---|---|---|---|---|---|---|
| Free | $0 | 50 conversations | – | 10 | Website and FAQ scraper | – |
| Starter | $24.17 billed yearly | 100 conversations | – | 10 | Website and FAQ scraper | – |
| Growth | From $49.17 billed yearly | From 250 conversations | – | 10 | Website and FAQ scraper | – |
| Lyro AI add-on | From $32.50 billed yearly | 50 AI conversations | – | – | – | – |
Tidio prices billable conversations handled by people, and Lyro AI conversations separately. AgenBase counts each AI reply.
Features compared
Only what Tidio's pricing page lists is compared. A feature it doesn't list may still exist, and the page marks those rows.
AI answers
| Feature | AgenBase | Tidio |
|---|---|---|
| AI included | 1,500 AI messages on Pro, 6,000 on Business | Lyro AI add-on from $32.50 a month (yearly) for 50 AI conversations; the free plan includes 50 once |
| Answers with sources | Numbered sources on each answer | Not listed on its pricing page |
| Several chatbots | 3 on Pro, 10 on Business | Multiproject on Plus |
People and channels
| Feature | AgenBase | Tidio |
|---|---|---|
| Live chat and shared inbox | Not included: AI answers, and hands contacts to your team by email | Included, with ticketing and video calls |
| Channels | Your website, or a shareable chat page | Website, Messenger, Instagram, WhatsApp and email |
| Seats | 2, 10 or 25 depending on the plan | 10 on Free, Starter and Growth |
Leads and bookings
| Feature | AgenBase | Tidio |
|---|---|---|
| Lead capture | Contact form with AI summary on Pro and Business | Visual Flows builder (lead forms are built with it) |
| Appointment booking | Built in on Pro and Business | Not listed on its pricing page |
Where Tidio is stronger
- A full live chat inbox with ticketing, for teams that answer chats themselves.
- Messenger, Instagram, WhatsApp and email in one place, even on Free.
- Visual automation flows and Shopify actions.
Where AgenBase is stronger
- AI answers are the product, not an add-on: 1,500 included for $29.
- Several chatbots with their own knowledge and look.
- Numbered sources on answers, so you can check them.
- Bookings in the chat and AI summaries of every lead.
Which one should you choose?
Choose AgenBase if
- You want AI to answer most questions from your own content.
- You don't staff a live chat.
- You want bookings and qualified leads from the chat.
Choose Tidio if
- Your team answers chats live.
- You need Messenger, Instagram and WhatsApp in one inbox.
- You want ticketing too.
Questions
Can't find your answer? The team replies within one business day.
Is Tidio's AI included in its plans?
Lyro, Tidio's AI agent, is an add-on. Its pricing page lists it from $32.50 a month billed yearly for 50 AI conversations, and the free plan includes 50 Lyro conversations once.
Can AgenBase replace Tidio?
If you mainly want questions answered automatically, yes. If your team needs a live chat inbox, AgenBase doesn't offer one: it sends you the visitor's contact details and a summary instead.
Keep comparing
About this comparison: Tidio figures come from its public pricing page as of October 10, 2026. Prices and features change, so check its page before you decide. Tidio is a trademark of its owner, and AgenBase is not affiliated with it. To correct something on this page, contact us.
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