Knowledge base, explained
The quality of the answers depends more on the knowledge base than on the AI model. If the facts aren't in it, the agent can't give them.
A good knowledge base covers what customers actually ask: prices, hours, shipping, returns, services, policies and how-tos. Unanswered-question reports show what's missing.
Keep it current: re-import pages that change, remove outdated documents, and connect live data like spreadsheets for prices or stock.
In AgenBase
Each AgenBase agent has its own knowledge: files (PDF, TXT, Markdown, CSV, HTML), pasted text, web pages, whole websites, audio on paid plans, and live Google Sheets. On paid plans, analytics list the questions it couldn't answer, so you know what to add.