AI chatbot, explained
Older chatbots matched keywords to pre-written replies, so they broke as soon as a visitor phrased something differently. AI chatbots understand meaning, so they handle the many ways people ask the same thing, in many languages.
On its own, a language model only knows what it learned in training, which can be outdated or wrong for your business. Business chatbots are therefore connected to the company's own content (its website, documents and FAQs) and answer from it.
The best AI chatbots show where each answer came from, say when they don't know, and offer a way to reach a person.
In AgenBase
AgenBase builds AI chatbots that go further, which is why we call them AI agents: they answer from your own content, and can also book appointments and capture leads.