AI agent vs chatbot, explained
Think of a chatbot as an information desk and an AI agent as a receptionist who can also book you in. Both talk; only one gets things done.
In practice the line is about tools. A chatbot has one job: find an answer and write it. An agent can call tools, such as a calendar, a contact form or a spreadsheet, and decides when to use each one.
For a business, agents matter because the valuable moment in a conversation is usually an action: a booking, a qualified lead, a question routed to the team.
In AgenBase
AgenBase agents answer like a chatbot on every plan, and on Pro and Business they act: they offer real free times and book them (synced with Google Calendar if you connect it), and collect contact details with an AI summary of what the visitor wants.