What is a lead capture chatbot?

A lead capture chatbot is a website chat assistant that collects a visitor's contact details during the conversation, typically when they ask for a quote, a demo or a person, so the team can follow up.

Lead capture chatbot, explained

Forms on a page convert poorly because they ask too early. In a chat, the bot can answer questions first and ask for details at the moment the visitor shows intent.

AI makes captured leads more useful: it can summarize what the visitor wanted and rate how likely they are to buy, so the team calls the hottest leads first.

Consent matters: show your privacy notice next to the form and only ask for what you need.

In AgenBase

On Pro and Business, AgenBase shows a contact form in the chat when a visitor is ready, then sends the team the contact with an AI summary, their interest and intent. Contacts can be filtered and exported as CSV.

Questions, answered.

Can't find your answer? The team replies within one business day.

Do chatbots really generate leads?

Yes, when they answer questions first and ask for details only when the visitor is ready.

What details should a chatbot ask for?

Name and email at minimum, a phone number if you call back, and what they need.

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